HomeEligibility Criteria

Eligibility Criteria

Mortgage Stress Victoria offers free legal advice, financial counselling, and social work assistance.

We can help with mortgage debt, in addition to other issues that may put your housing at risk.

Please contact us for advice if you are eligible for our service. You will be eligible for our service if you:

  1. Have one property only
  2. Live in Victoria in the mortgaged home
  3. Have a household take-home income is under $90,000 (up to $1,730 per week), or for small‑business owners, your gross business income is under $180,000 ($3,460 per week)

Note: The eligibility criteria does not apply where:

  • There is recent experience of family violence or
  • There is damage to the primary residence as a result of a natural disaster; and you are uninsured or underinsured, resulting in financial difficulty or mortgage stress.